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Return Policy
Returning Items In-Store or Online
At Zenos Health, we are committed to providing high-quality products and exceptional service. We reserve the right to limit or refuse any refund or exchange. All returns or exchanges are subject to a third-party verification process.
Return by Mail
Items purchased at Zenos Health that are eligible for return or exchange may also be returned by mail within 15 days of purchase. Please call us at +1 (786) 833-1570 before returning items by mail. We will work with you to ensure that both your return and credit refund are processed accurately.
Other Important Information
Why We Need Your ID
A third-party processor helps us detect improper returns and prevent losses. Except where prohibited, we require a valid photo ID for all returns. Our third-party processor may record ID information during a return and keep it in a secure database to help validate future returns. You may request a copy of your Return Activity Report by contacting us.
Effective Date:
This return policy is effective as of March 5th, 2025. Zenos Health reserves the right to change this policy at any time.
For more information or assistance, please contact us:
📍 Zenos Health
2268 Broadway
New York, NY 10024
📞 Phone: +1 (786) 833-1570
📧 Email: info@zenoshealth.com